CANCELLATION AND NO REFUND POLICY
At Janya's Closet, we value your business and strive to provide you with the best possible shopping experience. We understand that circumstances may arise where you need to cancel an order. Please carefully review our cancellation and no refund policy.
- Cancellation Timeframe: If you decide to cancel an order, please notify us within 24 hours of placing the order. To initiate a cancellation, kindly contact us promptly at thejanyascloset@gmail.com or janyascloset@gmail.com.
- Credit Note Issuance: Upon cancelling your order within the specified 24-hour period, we will issue you a credit note equivalent to the full order amount. This credit note can be utilized for future purchases exclusively on our website, www.janyascloset.com.
- Cancellation Requests Beyond 24 Hours: Please be aware that we are unable to process cancellation requests made after the initial 24-hour period from the order placement. Once this time has passed, the order will proceed to fulfilment, and the option for cancellation and credit note issuance will no longer be available.
- No Refund Policy: Janya's Closet operates under a strict no refund policy. In lieu of refunds, we offer credit notes that can be used for future purchases on our website, www.janyascloset.com.
- Credit Note Redemption: The credit note provided upon order cancellation is exclusively redeemable on our website, www.janyascloset.com. It cannot be exchanged for cash, transferred, or used in any other manner.
Our Discretion: In exceptional cases where an order has not been approved or processed by Janyas Closet, we reserve the right to cancel the order and provide a full refund, adhering to our usual business practices.
We apologize for any inconvenience this policy may cause and appreciate your understanding. Our commitment is to maintain transparency and ensure a seamless shopping experience. If you have any questions or need assistance, our dedicated customer service team is here to help.