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Buy-Back Program Policy

By participating in the Janya's Closet Buy-Back Program, you acknowledge and agree to the terms and conditions listed below. This program allows you to return outfits your child has outgrown in exchange for store credit, while we send the piece on to our textile recycling partners for a second life.


Terms & Conditions

1. Eligibility Window
Applicable to all orders placed on or after July 22, 2026. Orders placed before this date are not eligible.

2. Return Window
Products can be returned for buy-back credit within 1 year of the purchase date. This window does not carry forward or accumulate beyond the year.

3. No Condition Requirement
Since every returned piece goes toward recycling, we do not require the product to be unused or tags to be intact. Simply retain your order details for reference when reaching out to us.

4. Purchase Source
This program is applicable only to orders placed directly on www.janyascloset.com. Products purchased through any other seller, platform, franchisee, or third party are not eligible.

5. Order Verification
To process your buy-back, please provide your valid order number. This will be matched against our system records and your order confirmation/dispatch email, which reflects the actual amount paid by you for the product (excluding shipping charges). Please retain this information for reference.

6. How Your Credit is Calculated
10% is deducted towards payment & platform charges. If your order had free shipping, an additional ₹500 is deducted towards shipping costs already covered by us. If shipping was paid separately at checkout, this deduction does not apply. If your original order was paid partly using store credit or an upsell/promotional discount, your buy-back credit is calculated only on the actual cash amount you paid. 30% store credit is issued on the resulting amount.

7. Sale & Discounted Items
Sale, clearance, and discounted items are eligible for buy-back too — credit is calculated on the discounted price actually paid.

8. Return Shipping
Return shipping to send the item back to us is to be borne by the customer. Once received and verified, your store credit will be emailed to you.

9. Store Credit Validity
Store credit must be redeemed within 15 days of issue. Unused credit will lapse after this period.

10. Using Store Credit on a New Order
Store credit can be redeemed only on orders of ₹5,000 or above, and can cover up to 30% of your new order's value; the remaining amount is payable via any other payment method. Store credit cannot be applied toward sale or discounted items, or on orders below ₹5,000.

11. Single Settlement Only
Store credit must be fully utilized within the order it is applied to, subject to the 30% cap. Any unused portion of your store credit will not carry forward or be adjusted against future purchases. We recommend choosing your next order to make the most of your available credit within the 15-day validity window.

12. Non-Transferable, Non-Refundable
Store credit issued under this program is non-transferable and cannot be exchanged, redeemed, or refunded for cash under any circumstances. It can only be used towards purchases on www.janyascloset.com.

13. One Buy-Back Per Product
Each individual product is eligible for buy-back only once.

14. Maximum Buy-Backs Per Customer
Up to 3 items per customer, per year are eligible under this program.

15. Our Right to Decline
We reserve the right to decline any buy-back request that appears to be for resale or credit-farming purposes rather than genuine participation in the program.

16. Program Changes
Janya's Closet reserves the right to modify or discontinue this program at any time, with reasonable notice to customers.

1. Do I need to keep the tags or original packaging?
No. Since every returned piece goes toward recycling, condition and tags don't matter. Just keep your order number handy so we can verify your purchase.
2. Why isn't the buy-back 30% of the full order value?
A small part of every order goes toward payment processing charges and, where applicable, shipping we've already covered for you. We deduct only these actual costs before calculating your 30% — nothing more.
3. I bought my outfit from a store/reseller, not your website — am I eligible?
This program applies only to orders placed directly on www.janyascloset.com. Purchases from other sellers or platforms are not eligible.
4. Can I return an item I bought during a sale or clearance?
Yes — sale and clearance items are fully eligible. Your credit is based on the discounted price you actually paid.
5. I used store credit on my original order — how does buy-back work now?
Your new buy-back credit is based only on the amount you paid in cash, not the portion covered by credit.
6. Who pays for return shipping?
Return shipping is to be arranged and paid for by you. Once we receive and verify your item, we issue your store credit.
7. What happens to the clothes I send back?
They're sent to our textile recycling partners, who give them new life as quilts, bedsheets, and other reusable materials — nothing goes to waste.
8. How many items can I return in a year?
Up to 3 items per customer per year, keeping the program fair and genuinely sustainable for everyone.
9. Can I get cash instead of store credit?
No — store credit cannot be exchanged, redeemed, or refunded for cash, and can only be used towards purchases on our website.
10. Is there a minimum order value to use my store credit?
Yes — store credit can be redeemed only on orders of ₹5,000 or above. It cannot be used on smaller-value purchases, including accessories.
11. What if my store credit is more than 30% of my next order — can I use the rest later?
No — store credit must be used within the order it's applied to, up to the 30% cap. Any remaining balance cannot be carried forward, so we'd recommend picking your next purchase to match your credit value.
12. How will I receive my store credit?
Via email, once we've received and verified your returned item against your order details.
13. Is there a time limit to use my store credit?
Yes — store credit must be used within 15 days of being issued.

For any assistance, contact us at team@janyascloset.com or via WhatsApp at +91 9772152000.