FAQ
NEED HELP?
FREQUENTLY ASKED QUESTIONS
Q: “How can I see what information you hold on me?”
You can write to us on team@janyascloset.com
Q: “How do I opt out of marketing?”
You can also opt out of email marketing by clicking the unsubscribe link at the bottom of our emails. For any other marketing communication, please write to us at team@janyascloset.com
Q: “How do I update my information?”
You can update it at any time via your online account at janyascloset.com
Q: “Do I need to register in order to place an order?”
We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Facebook, Google+ or Amazon.
Being a registered user, one can avail several benefits that are favorable :
Being a registered user, one can avail several benefits that are favorable :
- Updates on what is the latest in store.
- Save your address and view order status.
- Save shipping details.
- 4. Get special promotional codes/reward points.
Q: “How do I register?”
You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart. You can also opt to sign in using Facebook, Google+ or Amazon.
Q: “I forgot my password. How do I change it?”
If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.
Q: “How can I change my personal details or shipping address?”
Log on to our website and click on ‘My Account’ to change your personal details or shipping address.
Q: “How do I purchase an item or several items at Janyas?”
Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping bag and proceed to checkout. An email and text message will be send to your email address and phone number to verify that you have purchased a product from Janyas.
Q: “What size should I order?”
The size conversion chart that is available on each product page will solve your sizing queries. However, we can further help by providing you the exact product dimensions so that you can compare it with your own.
If you have detailed questions about the sizing of a particular product, you can contact us at team@janyascloset.com or whats app at given number
If you have detailed questions about the sizing of a particular product, you can contact us at team@janyascloset.com or whats app at given number
Q: “I need help deciding what to buy. Can Ispeak to a stylist?”
Yes. At Janays, we have stylists that can help you find something in a particular style or for a specific occasion. If you have queries regarding what color would suit ,our stylists will solve it all. For styling related queries, you can email us at team@janyascloset.comor call us or whats app at +919929544513 Monday-Friday(10am-10pm IST).
Q: “Are the colors shown on the website accurate to the garments?”
We strive to try and display the colors of the garment as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that sight variations may occur in hand embroidered items.
Q: “How do I know if my order has been placed?”
Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.
Q: “How do I track my order?”
Once you have placed an order, we will send you a tracking number /AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
Q: “Can I cancel my order once it has been placed?”
You can cancel your order only within 24 hours of placing the order. We do not provide refunds for any products once sold.
Q: “Which items can be returned?”
We encourage you to review our comprehensive Return and Exchange Policy, which can be found under the "Returns & Exchanges" section. This policy outlines the guidelines and procedures that must be followed in case you need to return or exchange an item. Please take the time to familiarize yourself with this policy to ensure a smooth and hassle-free experience.
Q: “How long will it take to receive my order?”
An estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by destination custom clearances. However, once you have placed your order, we can give you information on the tracking of your items by simply clicking on ‘Track my orders’ on the ‘My Account page’. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
Q: “Is it safe to use my credit card?”
Aza accepts credit card payments through a secure online server, as we realize the importance of the security of your details.
Q: “What are your shipping charges?”
We encourage you to review our comprehensive Return and Exchange Policy, which can be found under the "Shipping & Delivery " section. This policy outlines the guidelines and procedures that must be followed in case you need to any query for shipping and delivery of an item. Please take the time to familiarize yourself with this policy to ensure a smooth and hassle-free experience.
Q: “What additional duties and taxes will I have to pay?”
All product prices for customers in India are inclusive of all taxes and duties. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.
Q: “Does Janyas ship to multiple addresses?”
You can only make an order upon checkout to be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.
Q: “What kind of packaging will my order beshipped in?”
All merchandise from Janyas will be signed, sealed and delivered in a signature Janyas box that will ensure that your product will reach safely to its destination without any damage.
Q: “Is my packaging insured?”
All items are insured against accidental damage and theft while in transit from our store to the shipping address. However, once your items have been delivered to your address, they are no longer covered under insurance. Upon arrival, if your box is damaged, we recommend that you either refuse the delivery or make a note while signing for it that you are accepting a damaged box.
Q: “I have returned an item. When will I seethe credit in my refund?”
Once you have retuned an item, Janyas will be running through an inspection of the garment. If in the case there has been any kind of damage been caused or if it is soiled, we will not be able to accept the return. However, if the garment is devoid of any damages, we will provide you with the amount paid for the garment in the form of store credit.
We encourage you to review our comprehensive Return and Exchange Policy, which can be found under the "Returns & Exchanges" section. This policy outlines the guidelines and procedures that must be followed in case you need to return or exchange / refund / credit of an item. Please take the time to familiarize yourself with this policy to ensure a smooth and hassle-free experience.
We encourage you to review our comprehensive Return and Exchange Policy, which can be found under the "Returns & Exchanges" section. This policy outlines the guidelines and procedures that must be followed in case you need to return or exchange / refund / credit of an item. Please take the time to familiarize yourself with this policy to ensure a smooth and hassle-free experience.
Q: “My item has arrived damaged or incorrect.What do I do?”
If we have made a mistake from our end by sending you an incorrect item, garment size or damaged item, please send us an email at contactus@azafashions.com with a photograph of the garment. We will return it to you with the correct item/ garment size.
Damage/Defective/Wrong Supply of products
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at team@janyascloset.com within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
Damage/Defective/Wrong Supply of products
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at team@janyascloset.com within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
Q: “How do I know that the products you sellare authentic?”
At Janyas, we take pride in being a well-established and reputable brand in the children's fashion industry. Our commitment to quality and innovation has earned us recognition as a trusted authority in this space for the past four years. Our products have even been seen on celebrity kids, including Sitara (daughter of Mahesh Babu) and Allu Arha (daughter of Allu Arjun), further validating our position as a go-to brand for fashionable and trendy children's clothing.
We are honored to have been featured by top media houses such as GRAZIA, HINDUSTAN TIMES, BBW, INDIAN EXPRESS, and many others. Additionally, we are proud to have received positive reviews and trust from more than 3500 moms who have purchased and enjoyed our products. To further demonstrate our authenticity and originality, we have a verified Instagram account for our brand image and work.
We value the trust our customers place in us and strive to maintain our reputation as a reliable and trustworthy brand in the children's fashion industry.
We are honored to have been featured by top media houses such as GRAZIA, HINDUSTAN TIMES, BBW, INDIAN EXPRESS, and many others. Additionally, we are proud to have received positive reviews and trust from more than 3500 moms who have purchased and enjoyed our products. To further demonstrate our authenticity and originality, we have a verified Instagram account for our brand image and work.
We value the trust our customers place in us and strive to maintain our reputation as a reliable and trustworthy brand in the children's fashion industry.
Q: “How do I redeem a promotional code?”
Simply enter your valid promo code at checkout.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Cancellation Policy
Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
As part of usual business practice, JANYASCLOSET reserves the right to cancel the order and refund the entire amount back to you, if order has not been approved / processed by JanyasClsoet
As part of usual business practice, JANYASCLOSET reserves the right to cancel the order and refund the entire amount back to you, if order has not been approved / processed by JanyasClsoet
Still have a query?
Didn’t find an answer to a query that you were looking for? Kindly email at team@janyascloset.com and we will get back to you within the next 48 hours. You can also contact us at customer care on or call us or whats app at +919929544513 Monday-Friday(10am-10pm IST).