Do you ship worldwide?
We offer worldwide shipping across 200 countries . All orders are made in INDIA, dispatched from INDIA
What are the shipping charges for Orders Within India?
The shipping costs for your order will depend on the shipping option you choose and the destination of your order. During the checkout process, you will be able to view the shipping costs for your order.
Shipping Charges for Orders Within India: We offer standard and express delivery options for our customers across India. Please refer to the following charges:
Standard Delivery / 25-38 Days: Ground Service:
Free Shipping for Customers in India or on Domestic Orders
Standard Delivery ( Ready To Ship ) 15-18 days
Express Delivery:
- INR 150 on orders below INR 3500.
- INR 650 on orders between INR 3501- INR 8000.
- INR 1200 on orders between INR 8001- INR 15000.
- INR 1500 on orders between INR 15001-INR 22000.
- INR 2000 on orders between INR 22001- INR 30000.
- INR 2999 on orders between INR 30001- INR 40000.
- INR 3999 on orders of INR 40001 and above.
What are the Shipping Charges for Orders Outside India?
For international orders, we offer standard delivery within 15-18 days from the order date for standard measurements, and 15-18 days after receiving measurements for made-to-measure or custom sizes. The charges are as follows:
For deliveries to:
United States of America (USA),
Standard Delivery Rates:
- INR 1999 on orders below INR 10,000
- INR 4590 on orders below INR 25,000
- INR 5950 on orders below INR 40,000
- INR 8950 on orders above INR 40,000
For deliveries to:
Australia, New Zealand, Singapore, Hong Kong, Saudi Arabia, Bahrain, Jordan, South Africa, Fiji, Philippines, Indonesia
Standard Delivery Rates:
- INR 1999 on orders below INR 20,000
- INR 3999 on orders above INR 20,000
For deliveries to France, Germany, Netherlands & United Kingdom
Standard Delivery Rates:
- INR 1999 on orders below INR 20,000
- INR 3999 on orders above INR 20,000
For deliveries to:
Austria, Belgium, Denmark, Czech Republic, Finland, Greece, Ireland, Italy, Poland, Portugal, Spain, Sweden
Standard Delivery Rates:
- INR 1999 on orders below INR 20,000
- INR 3999 on orders above INR 20,000
For deliveries to Malaysia, UAE, Kuwait, Qatar, Oman & Nepal:
Standard Delivery Rates:
- INR 1999 on orders below INR 20,000
- INR 3999 on orders above INR 20,000
For deliveries to Canada:
Standard Delivery Rates:
- INR 1999 on orders below INR 20,000
- INR 3999 on orders above INR 20,000
For deliveries to any other country:
Standard Delivery Rates:
- INR 1999 on orders below INR 20,000
- INR 3999 on orders above INR 20,000
Cash On Delivery (COD) - Currently Unavailable
Time taken to deliver your order:
We get on our toes as soon as you place an order with us. Delivery times are usually as follows:
- Within India - your order should reach you in 2 - 6 business days from the date of dispatch.
- For UK, USA, Canada, Australia, New Zealand, Singapore, Hong Kong, Malaysia, UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, Oman, Jordan, South Africa, Fiji, Philippines, Indonesia & Europe - your order should reach you in 3 - 6 business days from the date of dispatch
- Rest of the Countries - your order should reach you in 5 - 7 business days from the date of dispatch
Processing time for each product varies. . The cart page and the checkout shipping page gives an estimated delivery date. Please note, deliveries can sometimes get delayed due to unforeseen circumstances.
- Please be aware that the estimated delivery dates displayed on our product pages are just that—estimates. They are not guaranteed delivery dates. It's possible for delivery to be one or two days earlier or later as we use third party for logistics like DHL, BLUEDART, DTDC, ARAMEX.
- Delivery times are subject to various factors, including special sales, national holidays, unexpected natural events, partner delays, customs clearance (for international orders), weather conditions, product availability, and credit card authorization.
- Couriers may request ID or passport details (KYC), and it's vital that the name matches the receiver's ID.
Packaging:
All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.
International Shipping:
International shipping is possible. The checkout page shows you the exact shipping rates for your country. The number of days for delivery can increase due to delay in customs processing at the destination country.
International Customs Charges:
Customers are responsible for any import duties, custom fees, or local taxes that may apply to their purchase.
All of JANYAS CLOSET orders are shipped internationally from our warehouse India to your provided shipping address via DHL/FEDEX/ UPS / USPS/ ARAMEX . Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Payment is required prior to delivery, at the point when the shipment arrives at the customs checkpoint. Once the customs duties have been settled, the shipment is then released and promptly delivered to its destination.
Important Information:
- Import duties and fees are not included in the product prices.
- The recipient of the parcel will be responsible for paying all import duties, customs, and local sales taxes levied by the destination country.
- Failure to pay these fees may result in your order being held by customs.
- When placing an order on the website, the customer is considered the importer on record and must comply with all laws and regulations of the country where the goods are ordered.
- Customers are advised to contact their local customs office or website for further information.
- If there are any questions or concerns, customers can contact the company for assistance.
- Please note that delivery timelines are estimates and not exact guarantees. In most cases, our parcels reach customers before or on the estimated timeline provided during the order placement. However, it is essential to acknowledge that some delivery hiccups are beyond our control. Janayas Closet is not responsible for deliveries affected by national holidays, customs, natural occurrences, air and ground transportation strikes and delays, or any additional fees and back-end charges once the package has left our warehouse in India.
- When you order from janyascloset.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.
Tampered, Damaged or Opened Packages:
If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo / video while opening the shipment and get in touch with our customer care team at or email us at team@janyascloset.com
How do I track my order?
Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
Why is it crucial to provide accurate and reachable contact information for the recipient during the ordering process?
Receiver Information:
- It is essential to provide accurate phone details of the recipient of the parcel (delivery address to coordinate parcel delivery)
- According to courier laws after Covid, the courier person will call and confirm all details before delivery.
- If the courier person does not receive any response on calls after three attempts, the courier will be considered as Return to Origin (RTO), and the customer will bear the charges for the same. The company will not be responsible for any refunds in such a situation.
Which trusted delivery partners do you use for shipping?
We take pride in partnering with trusted delivery services such as DHL, Blue Dart, and Aramex, UPS, USPS.
Are there any duties and taxes?
For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.
For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. JANYAS CLOSET will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.
How does Janyas Closet handle in corrector incomplete delivery addresses and RTO parcels?
- Janyas Closet requests customers to provide accurate delivery addresses and phone numbers.
- The courier may call to confirm details before delivery as per courier laws. If there is no response, the parcel is considered RTO (returned to origin).
- In case of RTO parcels, Janyas Closet charges to-and-fro shipping fees from the customer.
- Customers are responsible for providing complete and accurate delivery address details. Any mistakes or incomplete addresses may cause delivery delays or return of the parcel.
- Additional charges arising from incorrect or incomplete addresses are the customer's responsibility. Janyas Closet will not refund any amount in such situations.
- If a customer is not reachable, not available, or refuses delivery of the product, Janyas Closet reserves the right to deduct RTO and other charges as per actuals borne by Janyas Closet.
- The product will be sent back only after the excess payment made by Janyas Closet, with any additional shipping charges as per actuals.
What is the process to redirect an order after it has been submitted?
- If you wish to change the shipping address of your order, you can request an address replacement by contacting Janyas Closet at team@jayascloset.com with your order number details.
- However, please note that once your order has been shipped, it is not possible to change the shipping address and shipping mode.
Can you deliver to P.O. boxes or freight forwarding addresses?
Janyas Closet is currently unable to deliver to P.O. Boxes or freight forwarding addresses due to courier restrictions and delivery limitations. We recommend providing a physical address for the delivery of your order. If you have any concerns or questions about delivery addresses, please contact us at
team@jayascloset.com.
What is Janyas Closet's package insurance policy?
All items purchased from Janyas Closet are insured against theft and accidental damage during transit from our warehouse to the specified shipping address. However, once the items have been delivered and signed for, they are no longer covered by insurance. If your package arrives damaged, we suggest you either refuse delivery or make a note while signing for the delivery that the box is damaged. Please retain the external packaging material for inspection by our courier partners. If you encounter any issues, please contact us at
team@jayascloset.com.
What should I do if I have not received my delivery's tracking number?
After you place an order and it is shipped, you should receive an email containing the tracking number. If you have not received the tracking number or notice any discrepancies while tracking your delivery, you can contact the company's what number at +919929544513 or email us at
team@jayascloset.com for further assistance
If you have any additional shipping relating queries, feel free to email us at
team@jayascloset.com call customer care at +919929544513 from Monday-Friday (10am-10pm IST).
What should I do if I receive an incomplete order or if any items are damaged?
Incomplete Order Deliveries or Damaged Items:
At Janyas Closet , we strive to ensure your shopping experience is seamless and satisfying. However, we understand that occasionally, issues may arise with your order. To address such concerns promptly, we have established the following guidelines:
1.Precautionary Recording /span>
Upon receiving your parcel, we strongly recommend that you take precautionary measures to safeguard your interests. Each of our parcels features a prominently displayed tag from our side, explicitly instructing you to record the unboxing process. This proactive step can significantly assist in addressing any potential problems.
2.Prompt Escalation
In the event that you encounter an issue with your order, whether it's missing dresses or damaged pieces, please follow these steps:
a.Immediately record the unboxing process as per our instructions.
b. Email us at team@jayascloset.com within 24 hours after delivery to initiate the resolution process.
3.Timely Assistance
We are committed to resolving any issues swiftly, but to do so effectively, it's vital that you report them within the 24-hour window mentioned above. This time frame allows us to investigate and respond promptly.
4.Recording Documentation
To expedite the resolution process, please ensure that you have recorded the unboxing process as advised. These recordings are invaluable in helping us assess the situation and take appropriate actions.
Please Note: We regret to inform you that we will not be able to provide assistance for issues reported beyond 24-48 hours after delivery. Ensuring your satisfaction is our top priority, and adhering to these guidelines will enable us to serve you better.
